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          Shipping Policy

          Last Updated: September 30, 2026

          At velompra, we are committed to delivering your orders quickly, safely, and reliably. Our goal is to provide a smooth shipping experience, keeping you informed at every step of the process.

          1. Order Processing

          • All orders are processed within 1–3 business days from the date of purchase, excluding weekends and public holidays.

          • During high-volume periods, such as holidays or special promotions, processing may take up to 5 business days.

          • Once your order is processed, you will receive a confirmation email with a tracking number to monitor your shipment.

          2. Standard Shipping

          • Delivery time is calculated from the date your order is shipped,not the date it is placed. Estimated timeframes are as follows:

            • International Orders: Delivery usually takes 10–15 business days after shipment.

            Please note that shipping times may vary slightly depending on your location, customs clearance, and carrier handling. While we work closely with reliable logistics partners, occasional delays due to weather, holidays, or customs inspections may occur.

          3. Order Tracking

          • Once your order is shipped, you will receive a tracking number via email.

          • You can track your shipment in real-time using the carrier’s website to see updates on the location and estimated delivery date.

          • If you encounter any issues with tracking or delivery, please contact our customer service team for assistance.

          4. Shipping Delays

          • While we strive to ensure timely delivery, unforeseen circumstances such as extreme weather, carrier delays, or other events beyond our control may affect delivery times.

          • In the rare event of a significant delay, our team will communicate with you promptly and provide updates on your order status.

          5. Multiple Shipments

          • If you place multiple orders or purchase items from different collections, your items may be shipped separately depending on availability and processing requirements.

          • Each shipment will be provided with a separate tracking number for convenience.

          6. Contact Information

          If you have any questions about shipping times, tracking, or delivery issues, our team is here to help:

          Email: contact@evelpora.com

          Phone: +86 17881417762