Return Policy

Last Updated: September 30, 2026

At velompra, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we are happy to accept returns under the following conditions:

1. Return Eligibility

• Items must be returned within 30 days from the date of delivery.

• Products should be in their original condition, unworn, unwashed, and with all tags attached.

2. How to Initiate a Return

To start a return, please contact us at:
Email: contact@velompra.com
Phone: +86 17881417762

Our customer service team will guide you through the return process and provide a return authorization number if required.

3. Refund Process

• Once your returned item is received and inspected, we will process your refund within 5–7 business days.

• Refunds will be issued to the original payment method used for the purchase.

• Depending on your bank or card issuer, it may take an additional 3–5 business days for the refunded amount to appear in your account.

4. Exchanges

If you would like to exchange an item for a different size or style, please contact us first. We will guide you through the exchange process.

5. Shipping for Returns

Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping method to ensure your return reaches us safely.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost.The 7-day period applies specifically to damaged, defective, or incorrect items. The standard return period remains 30 days from delivery.

7. Contact Us

If you have any questions regarding returns or refunds, please don’t hesitate to reach out:

Email: contact@evelpora.com

Phone: +86 17881417762